Working for a property maintenance company you will cover the night-time shift on the helpdesk from 11.30pm to 8am, Monday – Friday.
Key Responsibilities Include:
Taking incoming client & supplier calls within target.
Taking incoming tenant calls relating to any aspect of the property concerned.
Logging new works orders with key suppliers, verbally & via a bespoke web system.
Liaising with client & supplier to ensure completion within SLAs
Updating and communicating with the client to ensure they are updated promptly and efficiently through to completion of the job.
Keep the systems updated at each stage of a purchase order, working closely with key assigned suppliers or regions to ensure KPI’s are hit.
Providing a thorough and full hand over to the Helpdesk Operative taking over the shift on anything left to be picked up.
Ensure Risk Assessments and Method Statements are returned where required and approved by the client before attendance to the job.
Managing and monitoring and logging new instructions raised, checking quotations submitted and picking up all messages.
Managing and monitoring the various client email box’s and dealing with any emails sent across to this mailbox.
Completing Job and quote chases for all active jobs and quotes and recording this.
Ad hoc data entry admin work sent across by the Helpdesk Manager to action.
Experience of working in a similar property maintenance environment would be beneficial
Excellent communication, interpersonal skills & telephone manner
Self motivated with ability to work on own initiative
Effective problem solving & organisational skills
Able to work well as part of a small team
Able to work alone when needed
Posses the ability to remain calm under pressure & not react adversely to customer or suppliers.
Excellent command of the English language written & verbal.
Experience in using Microsoft Office – particularly outlook, word & excel.